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Items occasionally go faulty and you may have to return these items to us for a full no quibble refund. It is important that you notify us immediately and follow the returns procedure in order to receive a refund. When you wish to return a faulty or damaged item to the DeluxeHomeBrands, you will firstly need to let us know what the problem is with the item.
Simply email or post your request to us (enquiries@deluxehomebrands.co.uk) with the following information:
Please allow 3 working days for us to process a return. We will organise a suitable date and time for our couriers to collect the item
Once a request has been received, we check all items. If we encounter any problems with your request, we will query these with you.
Any refunds will be applied to the card you used to make the payment on our store.
DeluxeHomeBrands provides a standard one year warranty depending upon the type of product. The length of the warranty is indicated in the product instruction manual. When you initially request a refund, we will check the date when the item was purchased using the order number you provide to us. If it exceeds the warranty period, we are unable to effect the returns procedure.
Some manufacturers have specific requirements. So we may ask for further information such as:
Any unauthorised goods returned to us will be destroyed on receipt.
If you receive any damaged items on your delivery, please state the full extent of the damage on the driver’s delivery note when signing for the goods.
You must also inform our Returns Department by e-mail (enquiries@deluxehomebrands.co.uk) within 3 working days of delivery. Failure to do this may result in us refusing to issue a credit.
Please advise us of any shortages within 3 working days of receiving your delivery. (enquiries@deluxehomebrands.co.uk) All shortages will be investigated and items shipped as soon as possible to complete the order providing we have stock.
Please do:
If within 7 days of purchase you decide that you do not want an item a full refund will be given minus the cost of returning the item.
All unwanted items must be returned unopened in their original packaging.
If the item has been opened or if packaging is damaged there will be a fee of 30% to cover re-packaging costs.
The DeluxeHomeBrands will arrange collection, which is determined by the buyer, this can be arranged up to 3 days from contact and will be through our preferred courier between 7am and 7pm weekdays only.
Phone: 0871 221 3619 email: enquiries@deluxehomebrands.co.uk
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DELUXEHOMEBRANDS, LINK HOUSE, BUTE STREET, STOKE-ON-TRENT, ST4 3PR.
Deluxe Home Brands is a trading name of Giddy Aunt.com Limited. Registered Office No: 06512849.
Contact us: 0871 221 3623